We pride ourselves on high standards of food, accommodation, and service. As a family-owned business, we’ll do our best to make your stay enjoyable. Our menu changes seasonally, and we cater to all dietary needs. 

Appliance Information

Appliance Info: Smart TV w/ Freeview & multimedia platform access. Iron & board in wardrobe, auto cut-out after 30 secs face down & 5 mins unattended. Hair dryer in wardrobe/drawer. Bathroom lights are motion-sensitive. Heating can be controlled by thermostat. Showers controlled by wall switch. 

WIFI – There is free guest WIFI throughout the Red Cow bar, restaurant and rooms.

Contacts

Police / Fire/ Ambulance 999

Medical Assistance – Not in an emergency 111

The Red Cow out of hours: 01763 838792

Local Taxis

Audley End Chauffeurs & Taxi Services: 01799 543311

Audley End Station Taxi Service: 01799 522226

Royston taxis: 01763 890028

Select Cars Saffron Walden: 01799 525 500

Sustainability

We are committed to protecting the environment as much as we possibly can and to this ends we have several systems in place to help us achieve that commitment. Our food and drinks are sourced locally to minimise transportation impact and support local rural businesses. We use paper straw. We recycle and reuse all recyclable and reusable waste, including food waste for compost and fuels, and aim to reduce landfill disposal.

Our new rooms are energy-efficient with quality insulation, windows, and movement-sensitive lighting. We monitor our water, oil, and electricity usage to maximize efficiency. We provide toiletries in large dispensing sizes and encourage guests to reduce towel and bedlinen changes. We welcome suggestions for further reducing our environmental impact

Cancellation Policy

The cancellation policy requires all amendments and cancellations to be finalised 7 days prior to the booked arrival date. Any changes following this time will result in a 100% room charge being applied to the credit card used to confirm the booking. We will NOT charge should the room be resold at the full rate. All tariffs are subject to alternation without prior notice. Please note any booking cancellations must be received in writing.

Checking In/Out

Check in: From 6pm onwards – we can arrange earlier by individual request if your room is available. Guests may register from 12 noon and leave their luggage in reception (earlier by prior arrangement, subject to availability)

Check out: Please kindly vacate the room by 10.00am

Cot & Extra Bed, 2 Travel Cots are available at an additional charge of £10 per night

A Z bed is available at the time of booking for an additional charge of £25 per night (for the rooms 1,3 and 4 only)

 Baggage

If you are unable to carry your own bags, then please ask any staff member at the reception for assistance and arrangements will be made to carry your luggage.

Credit Information

We accept MasterCard & Visa, as well as all major debit cards; unfortunately, we don’t accept American Express or Diners.

Dogs

We accept assistance dogs in some of our hotel rooms and in the bar area of the pub. Dogs should not be left unattended in rooms.

Family Policy

Children are very welcome at The Red Cow when accompanied by an adult.

Highchairs can be provided on request and a children’s menu is available in our Dining Pub. We kindly request that children are not in the bar after 9.00pm.

Housekeeping

Your room will receive a full service daily. Hours of operation are Monday – Sunday 10am – 3pm. Please leave any towels you require changing in the shower or bath. If we are unable to access your room during these times we will unfortunately be unable to service it. However, you may ask for additional towels, toiletries, toilet rolls, and refreshments from the bar.

Iron & Ironing Board Are available in your room.

Parking : Complimentary parking is available at The Red Cow guests and visitors 24/7.

Rooms

All our hotel rooms offer:

• A Flat Screen Smart TV
• Tea & Coffee making facilities
• Hairdryer
• Iron and ironing board
• Robe
• White Company Toiletries
• Guest Information Pack
•  

Take Away Food is not permitted in the hotel bedrooms.

Smoking: We operate a strict no-smoking policy throughout The Red Cow and guest rooms. The fire sensors in each room are EXTREMELY responsive!!

In case of a fire, sound the alarm, exit the building, and gather at the assembly point

Wi-Fi: We have free Guest Wi-Fi available throughout the pub